Reference

Open our Privacy Policy for Indonesia

At boss177, we set out what data we keep, how we use cookie and device signals, and when we remove records tied to your account.

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boss177 Open our Privacy Policy for Indonesia
CONTACT PATHS

Browse privacy contacts and request paths

When you need a privacy answer, we keep three contact paths open: live chat, email, and the in-account request form. Our team handles these from 08:00-22:00 WIB, and the form is the fastest way to ask for an update to your name, email, or device record. If you are checking from a phone in Makassar or desktop elsewhere, you can use the same channels without changing your account.

Team online

Live chat

Send a privacy question from the chat box and we will route it to the account team during 08:00-22:00 WIB. Use it when you need a quick check on data use, cookie settings, or a recent account change.

Email request

Write to our privacy mailbox when you want a written trail for a change request, a data access question, or a record correction. We answer in the same support window and keep the thread tied to your account.

In-account form

Open the form after login if you want us to update profile details or check stored records. We use the account login to match the request to the right profile before any change is processed.

DATA HANDLING

Explore how we handle your data

We handle privacy work in layers: collection, use, storage, and access control. Account data, cookie choices, and payment references stay separated by purpose, and we limit each record…

Data handling

We collect the details needed to open your account, confirm payment status, and answer privacy requests.

Cookies

Cookie settings help us remember your language choice, login state, and page preferences.

Account security

When a login comes from a new device, we may ask for an extra check before the session opens.

Retention

We keep records only as long as we need them for account history, dispute handling, or local law.

Change requests

If your email, phone number, or name changes, you can ask us to update the profile from inside the account…

Contact path

For a privacy question, send one message through chat or email and include the account detail you want checked.

Open answers to privacy questions

These are the questions we hear most when you check how your data moves through the account. We keep the answers tied to practical steps: login, device checks, correction requests, and local-law limits. If your question is about DANA, OVO, GoPay, or QRIS records inside your account, the same privacy rules apply and our support team can point you to the right request path.

It covers the data we collect from your account, browser, device, and payment references, plus how we use, store, and limit that data. It also explains the steps for corrections, requests, and access checks.

We keep the details needed to set up your profile, confirm contact routes, and match later requests. That can include your name, email, device signals, and account history when local law asks us to retain it.

Cookies help us remember your login state and page choices, so you do not need to reset them each time. You can clear them in your browser, and we may ask you to confirm again after that.

Yes. Open the in-account form or send a support message with the exact detail you want changed. We check the request against your login before we update the record.

We keep records only for the time needed for account handling, security checks, support, or local law. When we can remove them, we do; when the law asks us to keep them longer, we follow that rule.

Use live chat, email, or the request form after login. Our team answers during published support hours, and we will direct the request to the right account path once we match your profile.

The policy stays the same, but access checks can change when you move from mobile to desktop or use a new device. If local law affects access, we apply that rule only where local law permits.

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