Reference

Open the legal terms for Indonesia

We keep the legal page close to the lobby so you can check the rules before you open an account.

Local law firstDANA, OVO, GoPay, QRISMobile and desktopAccount checks
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boss177 Open the legal terms for Indonesia
REQUEST CHANNELS

Open a legal request with us

Legal questions move fastest when you send them through the right channel. We answer live chat daily from 07:00-23:00 WIB, and email stays open for written requests that need account proof or a document trail. If your request concerns account access, data correction, or a term you want explained, tell us the account email and the wallet rail you used so we can check it faster.

Team online

Live chat

Use live chat from 07:00-23:00 WIB if you need a quick legal check on access, wallet records, or a term in the policy. We route the message to a human agent and keep the thread on file.

Email

Send a written request when you need a data correction, a copy of stored account details, or a record of a previous contact. Email works well when you want names, dates, and wallet references saved in one place.

Account form

Inside your account, open the support form to ask for a change to contact data, cookie settings, or document status. We use the account ID and the message history to match the request to the right profile.

DATA CARE

Switch through how we handle data

We handle this policy area with the same care we use for account records.

Data use

We use account details to verify identity, maintain the legal record, and answer a request tied to your profile.

Cookies

Cookies keep your session stable and remember the page state while you move between the lobby and support.

Security

We protect account access with login checks, device signals, and review flags when a wallet or contact detail changes.

Retention

We keep records only for the period needed to answer disputes, support requests, and legal duties.

Request changes

If you want a correction, send the account email, the field you want changed, and any proof that supports it.

Contact route

For privacy or legal questions, use live chat or email and mention the account ID.

Explore answers on access and data

These are the questions we hear most when you want to check access, data use, and the records tied to DANA, OVO, GoPay, or QRIS. We keep the answers short so you can decide whether to open an account, continue, or send a request to support. If your situation depends on local law, we say so directly and point you to the right contact path.

Your access depends on local law and any local restriction that applies where you are. If the law does not permit use, we do not continue the account or the related service.

Yes. Send the account email, the field you want changed, and any proof that supports the request. We review it through support and update the record when the law allows.

We keep DANA, OVO, GoPay, and QRIS records as part of the account trail for checks, dispute handling, and audit needs. We keep only what we need for those purposes.

Use live chat or email and tell us the account ID, the issue, and the date range if you know it. That helps us find the right record without asking for extra details.

Clearing cookies logs you out and may reset saved session state. You can do it in Chrome or Safari, then sign back in and open the page again with a fresh browser state.

Yes. If your region changes, your account details change, or a legal restriction applies, access can change too. We review the new status before you continue using the lobby.

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